FAQs

What are your candles made of? 

Our candles are made with natural soy wax (which is made from the oil of soybeans), scented oils for the fragrance, and braided cotton wicks. 

Where are your candles made?

Our candles are hand-poured and hand-packaged in Montreal, Canada. 

How long do your candles last? 

We recommend burning the candle for 4-5 hours at a time and trimming the wick before each use. This will allow your candle to last you longer, and between 50-55 hours.

Where do you ship? 

We currently ship in Canada and the United States.

When will I receive my order?

We ship with Canada Post and the time will vary depending on your location.

Allow 1-7 business days to receive your candle. 

What is your return policy? 

We do not accept returns, although if there is a problem with your candle, do not hesitate to contact us by email and we will resolve it for you. Please keep in mind that our candles are hand made, therefore the quantity or the color can vary from time to time. 

Can I buy your products to sell in my store/boutique? 

Definitely! We are open to having wholesale partners, and for more information email us at avenuechandelle@gmail.com.