FAQs

Will there be delays due to COVID-19?

Because of COVID-19 there have been delays with shipments. At the moment, the delays have been up to 30 days. However, most people have received their packages within 2-7 business days. Thank you for being patient and understanding. 

Your safety is important to us. We make sure to sanitize every candle before packaging them and we offer free contactless deliveries for individuals who are located in Vancouver, West Vancouver, North Vancouver, Burnaby, Richmond and Surrey. Just select "Local Delivery" at checkout. Send us an email or a message on our social media platforms to learn more about this option.  

What are your candles made of? 

Our candles are made with natural soy wax (which is made from the oil of soybeans), scented oils for the fragrance, and braided cotton wicks. 

Where are your candles made?

Our candles are hand-poured and hand-packaged in Vancouver, Canada. 

How long do your candles last? 

We recommend burning the candle for 4-5 hours at a time and trimming the wick before each use. This will allow your candle to last you longer, and between 50-55 hours.

Where do you ship? 

We currently ship in Canada and the United States.

When will I receive my order?

We ship with Canada Post and the time will vary depending on your location.

Allow 1-7 business days to receive your candle. 

What is your return policy? 

We do not accept returns, although if there is a problem with your candle, do not hesitate to contact us by email and we will resolve it for you. Please keep in mind that our candles are hand made, therefore the quantity or the color can vary from time to time. 

Can I buy your products to sell in my store/boutique? 

Definitely! We are open to having wholesale partners, and for more information email us at avenuechandelle@gmail.com.